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Need help with your application? Here’s what you need to know:

• For most non-settlement visa applications, you can expect a decision within 15 working days from the date you submit your biometrics.
• Settlement visa applications may take up to 60 working days for processing.
• Priority or Super Priority Service customers receive faster decisions as per the service description.

Please note: VFS Global does not provide updates on application progress or general advice on UK visa applications. All enquiries are managed by a centralised UKVI support team. For more details, visit or select the ‘Contact’ option on the main page of government website and choose UK Visa and Immigration.

We value your feedback!

At VFS Global, they strive to provide a world-class experience for our customers. They welcome your feedback and assure you that it will receive our full attention.

To help us serve you better, please provide the following information along with your feedback:

• Your name and contact details
• Clear description of the issue (including dates, location, names of personnel dealt with, and any other relevant background)
• Type of visa you are applying for and your application reference number(s)

They aim to respond within 2 business days. Thank you for your valuable input!