Here is an explanation of the new Client Experience Platform (CEP) that the Immigration, Refugees and Citizenship Canada (IRCC) is expected to procure in 2023:
- The new CEP will be a web-based platform that will provide a single point of entry for all IRCC services.
- The CEP will replace the current IRCC website and the various other online platforms that IRCC uses to provide its services.
- The CEP will be designed to be user-friendly and accessible to all applicants, regardless of their level of English or French proficiency.
- The CEP will also be designed to be secure and to protect the privacy of applicant data.
The IRCC is expected to procure the new CEP in 2023 and to begin initial implementation in the fall of 2023. The CEP will be implemented in phases, with a subset of applicants being able to use the platform in the initial phase. The IRCC expects to have the CEP fully implemented by 2025.
The new CEP will have a number of benefits for IRCC and for applicants. For IRCC, the CEP will:
- Improve efficiency and reduce costs.
- Improve the quality of service that IRCC provides to applicants.
- Make it easier for applicants to access IRCC services.
For applicants, the CEP will:
- Make it easier to find and apply for IRCC services.
- Make it easier to track the status of their applications.
- Provide more information and support to help them complete their applications.
The new CEP is a major investment by the IRCC in improving the way it provides services to applicants. The CEP is expected to make it easier for applicants to access IRCC services, to track the status of their applications, and to get the information and support that they need.
For more: https://immigrationnewscanada.ca/new-ircc-client-experience-platform-2023/